Maximize Your Professional Performance with a Live Training and Development Workshop - Win at Work 101

I’m always really excited about leading live professional development workshops … I love the richness and diversity created by live groups as participants interact with me and with each other during the learning and development activities.

With only 10 places available this workshop promises to be a powerful opportunity for the chosen few who join this exclusive group at Castle Hill on Saturday 4th October, 2008. Registration at the early bird investment finishes at midnight, Friday 26th September 2008.

Please note that the Saturday of the workshop falls on a long weekend in NSW, so you can participate in the workshop AND still have two days for your weekend! Good news, hey?

Success stories

Success stories from live WIn At Work 101 workshops become excellent case studies for my Win At Work book, which will be published by a New York publisher. Will you be a success story and be included in my new book?

Check out Sharon’s success story …

Click here for more details on how you can maximize your professional performance and win at work with training and development from LeaderCoach THE VALUES SPECIALISTS

In a hurry?

Start building your Peak Performance Platform now… call our office on +61 2 8850 6834 for your Registration Pack or email [ karyn@leadercoach.com.au ]

Win at work with best practice training and development …

G’day from Sydney,

Here’s your last chance to have your say in shaping the next round of LeaderCoach training and development workshops, teleseminars and online courses.

Four short questions and you’re done!

Many thanks if you have already contributed in the last month … I appreciate your responses and have taken your needs and suggestions on board.

I trust you got some benefit from the audio gift I made available to you. (Let me know at valuescoach@gmail.com if your gift hasn’t reached you yet).

Who should participate in the survey?

1. Small business owners looking for world class small business training and development to impact their bottom line
2. Managers in corporate and not-for-profit organizations who want to accelerate the performance of the people they manage, without burning them out
3. Individuals who want to crack their unique Peak Performance Code™ and maximize their professional potential.

Both surveys close at midnight on Thursday, 25th September, so click on the links now while the win at work survey is on your mind.

Feel free to answer just one or both …

Here are the survey links

1. Fast 4 Question Survey - Your Professional Development Needs

2. Fast 4 Question Survey - Your Team’s Professional Development Needs

Thank you for your contribution to setting the standard for best practice training and development, and you can expect to receive a small downloadable audio gift from me as a token of my appreciation for your time.

PS

I’m getting really excited about the next Win At Work 101 live one day workshop to be held on Saturday 4th October in Sydney.

Call our office on +61.2 8850.6834 to see if you are a good fit to be one of the 10 participants.

Small Business Training and Development Deadly Sin of Omission #3 - Failing To Develop A Customer Service Focus

A strange myth about customer service persists in some organisations … that employees who do not directly serve external customers are not in need of customer service training and development.

The fact is that every manager, every employee, every small business owner serves customers – either external customers or internal customers.

And the evidence is clear that of a dozen or so commonly used Quality Management practices, only three have been shown to consistently impact business results:

1. Employee engagement
2. Employee commitment
3. Customer service focus

Customer service focus can be both trained and developed by expanding knowledge, capitalizing on and developing attitudes and values, extending skill sets, and establishing appropriate, context specific systems and practices.

So, you need to seek and find a small business training and development provider who can show you exactly how to connect your business results to your customer service focus by implementing a system like the K.A.S.S.™ system employed exclusively by LeaderCoach clients.

How to overcome the three deadly sins of omission in training and professional development

What you require is a training and development provider who can teach you how to break the cycle of the sins of omission by engaging and applying The Holy Trinity of Employee Contribution to Business Results:

1. Engagement
2. Commitment (which arises from values alignment)
3. Customer Service Focus

Call our office now to schedule your FREE 30 Minute Phone Strategy Session and take your first step to maximizing your professional performance and accelerating the results of the people you manage. Call +61.2.8850.6834.

Small Business Training and Development Deadly Sin of Omission #2 - Not Identifying The REAL Source Of Employee Commitment.

Employee commitment is another buzzword that is tossed around frequently and carelessly in small business training and development and corporate learning and development circles.

Attempts at defining employee commitment have also been made by some training and development providers, often involving very complex explanations. But that the fact is, that like employee engagement, employee commitment is a simple concept.

Check out this short small business training and development video to see for yourself what I mean …

Employee commitment happens when a worker is engaging his core values (his internal motivators) in connection with his key natural talents in the process of his or her work role.

Employee commitment is strengthened further by the individual worker’s Commitment Nexus™, which is the meeting point between the values of the individual worker and values of his employer.

Is you are considering investing in small business training and development for yourself and your employees you want to make sure that you choose a training and development provider who will show you the exact steps you need to take to identify and activate your unique Motivation Code™ and your Commitment Nexus™, to maximize employee engagement for greatest possible impact on your business results.

Look out for my next post and video when I reveal Small Business Training and Development Deadly Sin of Omission #3.

Small Business Training and Development Deadly Sin of Omission #1  - not focusing on increasing employee engagement.

What is employee engagement?

Employee engagement has become a buzzword that is tossed around frequently and carelessly in small business training and development and in corporate learning and development circles.

Attempts at defining employee engagement have been made by some training and development providers, often involving very complex explanations, but the fact is employee engagement it a simple concept.

Employee engagement happens when a worker is engaging his key natural talents in tasks that are appropriately challenging – not too easy and leading to boredom, not too difficult and leading to frustration.

If you are considering small business training and development for yourself and the people you manage, you may be shocked by the statistics that I reveal in this video into taking immediate action.

Employee engagement has a direct impact on customer service and therefore impacts customer satisfaction, customer engagement and customer retention.

Don’t you think it’s time for small business owners to protect their investment with the right employee training and development?

You want to work with a training and development provider who offers a clearly identified process for identifying the key natural talents of individual workers and who adds value to your small business training and development with a plan to help your employees activate their Talent Code™ for the best possible level of engagement for themselves, your customer satisfaction levels and for your business results.

Look out for my next post and video when I reveal Small Business Training and Development Deadly Sin of Omission #2