Small Business Training and Development Deadly Sin of Omission #2 – Not Identifying The REAL Source Of Employee Commitment.

Employee commitment is another buzzword that is tossed around frequently and carelessly in small business training and development and corporate learning and development circles.

Attempts at defining employee commitment have also been made by some training and development providers, often involving very complex explanations. But that the fact is, that like employee engagement, employee commitment is a simple concept.

Check out this short small business training and development video to see for yourself what I mean …

Employee commitment happens when a worker is engaging his core values (his internal motivators) in connection with his key natural talents in the process of his or her work role.

Employee commitment is strengthened further by the individual worker’s Commitment Nexus™, which is the meeting point between the values of the individual worker and values of his employer.

Is you are considering investing in small business training and development for yourself and your employees you want to make sure that you choose a training and development provider who will show you the exact steps you need to take to identify and activate your unique Motivation Code™ and your Commitment Nexus™, to maximize employee engagement for greatest possible impact on your business results.

Look out for my next post and video when I reveal Small Business Training and Development Deadly Sin of Omission #3.

Win at work with inspiring quotes and sparks of wisdom to fuel your fire

When I made the decision to write and publish my book, I realized that there would be days when I needed a boost of external motivation to keep me moving forward on the project. So, I have been finding and sending to myself Mini Motivators on topics that keep me focused and on track.

I’m happy to share them with you too. Follow this link to get the sparks you need to fan your fire into the triple flames of inspiration, reflection and action.

By the way, the book’s working title is Win at Work – how to maximize your professional performance AND stay true to your values. What do you think of the title? I might hold a Create The Best Title competition when the book is closer to the publishing date.

In the meantime, enjoy and activate your Mini Motivators.

Sherlock Holmes was an expert at culling clues and cracking codes to find answers to the mysteries he investigated.

Your future professional performance and in fact the whole of your life are to some extent mysteries waiting to be investigated and solved.

Here’s a great collection of practical strategies we can learn from the fictional Sherlock Holmes and his colleague Dr Watson to help us win at work AND be true to our values … enjoy!

To win at work small business owners must be true to their values, just like employees.

Recently I’ve been asked by several would be small business owners how they can choose the right business for themselves. Here’s where I suggest you start – with yourself!

Ask yourself these questions and take the time to reflect and then write down your HONEST answers:

1. What are your primary natural talents?

Your best skills and strengths come from your natural talents. Do you know your Talent Code? The more you can work from your talents the more productive you will be.

2. What do you value?

Your values are your inner motivators and you need to build them into your life every day in order to keep yourself motivated. Check out Twelve Top Reasons to Know Your Values. Have you cracked your Motivation Code yet?

Have youdiscovered your hidden value?

If you are like the rest of us you will have within you a hidden storehouse of treasure that you can bring to your business. Pick up this free eCourse to help you find your hidden value.

3. What are your existing skills?

Are you great at practical, hands on tasks like making or fixing stuff? Are you good at working with numbers or information? Are you a techie person? Do have have great people skills? Are you friendly and helpful on the phone? Can you imagine yourself in a specific role, working from home?

Do you have a big picture of how your products or services meet a need in the marketplace AND a picture of all the small things you need to do to make it happen?

Are you ready and willing to expand your skills?

4. Are you equipped to be self employed?

What knowledge, skills and mind sets do you have about running a small business? Do you understand the legal, financial and taxation responsibilities? Who would use your services? How will you let the world know your services exist? Online, offline, both? Would self employment suit your personality and lifestyle?

Are you willing to learn new knowledge, skills and mind sets to ensure your success? Are you willing to take on a mentor? What criteria will you use to choose a mentor so you don’t get ripped off?

Who will be your mastermind partners and how will you mutually serve each other?

Will you surround yourself with positive, supportive people? Are you willing to read and listen to inspirational messages? Get your FREE Mini Motivators here.

Do you have the skills and strategies you need to manage your time, money and energy effectively so that you can avoid burnout and overcome overload?

And last, but certainly not least, are you willing and able to serve your customers or clients with a genuine can do and will do attitude? Are you someone your customers can trust to deliver good value?

I do hope this helps to jump start your thinking and wish you all the best in your quest to win at work AND be true to your values.

What can you learn from a man, a boy and a donkey about how to win at work, AND stay true to your values?

Do you know what really motivates you and how valuable that knowledge can be? Check out the short story in this video for your first clue …

What do you stand for? What’s your hidden value? Watch the next video in the series here. I would love to hear from you, so please leave your feedback in the comments box below.

Your Hidden Value – discover what REALLY motivates you to win at work

This 10 minute video is a sneak preview of one of the learning activities in my online course My Hidden Value. It explores the connection between your values, your beliefs, a sense of meaning in your work, and the impact of these on your motivation to win at work. Let me know what you think about the information in the video Values, Meaning and Beliefs.

Is it useful? Share your wisdom and leave a comment in the comments box. You may need to click on the Comments Box to open it so you can leave a comment.

What does it mean to "live your values?"

G’day from Sydney, Australia …

A recent controversial performance on American Idol provides a great example of the power generated by being clear about what you value (your motivation code) and what action you are willing to take to express that value fully in your life.

The performance triggered a massive number of postings and responses on YouTube. Here’s what happened … on April 9 American Idol closed with a performance of Darlene Zschech’s contemporary Christian worship song, "Shout to the Lord."

Just one small oversight … they changed the lyrics without the composer’s permission. Their version started with "My shepherd …" instead of "My Jesus …" Here’s the April 9 version

So Darlene, being true to her highest core value (worshiping Jesus), contacted them and pointed out their error. Not because she wanted any recognition or to wield power, but because she believes that the lyrics were given to her by God to inspire Christians around the world to heartfelt worship, and because she would be denying her most deeply held value if she lay down and played doormat to such a blatant dilution of the lyrics.

The result? On April 10 Idol presented a revised arrangement and included the God given lyrics of "Shout to the Lord". In my opinion (and I’m not a musician) the second version was a much more inspired and inspiring arrangement. Here’s the April 10 rendition

The big question is: what motivated the producers of American Idol to take liberties with the lyrics of a copyrighted song?

In exploring the possibilites the first thing we need remember is that our values are our primary motivators, our lifestyle priorities and preferences, our motivation code. What we value is what we want more of in our life. So we make decisions and take certain actions in an attempt to get more of what we want. When we get more of what we want, we are living our values.

The second thing we need to recognize about values is that our values compete with each other for our attention, sometimes causing value conflicts within ourselves.

A third and very significant factor is that our core values can create powerful passions that call for a deep emotional response when threatened or stifled.

So here’s my educated guess about what led the American Idol producers to change the lyrics of Shout to the Lord … a misguided marketing decision, based on a lack of clarity about the core values of a huge chunk of their viewers.

Wanting to reach the widest possible audience, without offending anyone, they assumed the best way of doing that would be to water down the lyrics, to avoid alienating the non Christians or anti Christians in the Idol tribe.

In effect, they tried to represent a worship song as a "generic" inspirational song. The difficulty with that approach is that our values are NOT generic, they are specific and in reality it is impossible to present "value neutral" entertainment, because every decision and action in each person’s life is based on values that are not only specific, but are also personal and emotionally charged.

What the American Idol producers grossly underestimated was the passion of millions of Christians around the world for the core values expressed in "Shout to the Lord", which is the most widely recognized and sung contemporary Christian worship song across the globe.

Responding to the outcry of tens of thousands of viewers globally, Idol producers made the smart marketing move to represent the song with a new arrangement and the original lyrics.

Millions of Christians loved it. Tens of thousands expressed their appreciation in comments on YouTube. Some expressed their opposition. Thank God for democracy! Personally, I’m grateful to live in a democratic society where we have freedom of religious expression.What we all need to remember is that freedom walks hand in hand with responsibility … and responsibility walks hand in hand with respect for the values of others.

Full credit to American Idol for a timely response to what could have been a marketing disaster. They recognized and responded to the values driven call for a change of direction, and the publicity that has resulted from the initial blunder and the subsequent correction could not be purchased at any price.

And full credit to Darlene Zschech for walking her talk (or should that be "singing her song"?)… clearly she has cracked her personal and unique motivation code and is willing to allow her values and actions to shout to the Lord.

An invitation to comment on this post … Is my take on the Idol happenings on the mark? What do you feel was behind it all?

Do you know your unique motivation code (your values)? Do your actions align with your values?

To win at work AND stay true to your values, you need to be able to answer YES to both questions.

Here’s a story that illustrates the point …

The Tale of the Man, the Boy and the Donkey

An old man, a boy and their donkey were going to town. The boy rode the donkey and the old man walked. As they went along, they passed some people who remarked it was a shame that the old man was walking when the boy was riding. The man and boy thought maybe these critics were right, so they changed places.

Later, they passed some people who remarked, "What a shame that he makes the little boy walk". So they then decided they would both walk.

Soon, they passed some more people who thought they were stupid to walk when they had a decent donkey to ride. So they both rode the donkey.

Next they passed some people that shamed them by saying how awful to put such a load on a poor donkey. The boy and man thought they were probably right, so they decided to carry the donkey.

As they crossed a bridge, they lost their grip on the animal and it fell into the river and drowned.

The moral of the story … If you try to please everyone, you might as well kiss your ass good-bye!

How does this apply to winning at work, without sacrificing your values?

When your goals and actions are based on your own values and value priorities, (your unique motivation code), you are much more likely to remain consistent in your focus, and therefore achieve your professional performance targets more readily.

Take a minute to share one of your wins or losses based on being true or NOT true to your personal values, in the comments box below …

Value your life, live your values The focus of this entire site is how to win at work, AND stay true to your values. Why the focus on values? Because your values are what focus you!

So, here we go with the top twelve things you need to know about your values:

1. Your values are what motivate you. They are the bridge between your inner desires and outer reality.
   
2. Your values are your lifestyle priorities and preferences, your unique motivation code. You need to know what your values are. They silently guide your words, your decisions and your actions. Get to know them … unless you want to be led through life by a stranger.
3. Knowing your values gives you clarity – you can make decisions based on choices, rather than habits.
4. Some of your values are more important to you than others. They are your core values and usually remain consistent over a long period of time.
5. Your values are with you 24/7. There is no distinction between personal and professional values. There is however, a distinction between what is an appropriate context for living out some values.
6. Your values are not necessarily predictors of your behaviour. For example, you and I may both value leisure and play. I might (would) choose to live that value by going to the opera, and you might choose to go rock climbing … same value, different expression.
7. All people, regardless of race, colour or creed, share 5 human needs: survival, freedom, fun, belonging and power. How you attempt to meet those needs depends on your values … your lifestyle preferences and priorities.
8. Your values come from your world-view. Your world-view is a set of (mostly unconscious) beliefs you hold about how the world works, or how you believe the world should work. The formation of your world-view was influenced by many factors as you were growing up: family, culture, geographic location, socio-economic conditions, media – old and new, peers, education, religious affiliations, groups such as Scouts and sporting clubs, and significant life events.
9. Your values and your ethics are not the same. Your values will motivate you, usually unconsciously. Your ethics will constrain you, usually based on conscious choice.
10. Clarity around what you value will help you choose more compatible friendships and business partners.
11. Knowing your values helps you to be clear about what you DON"T want in your life … your values are a guide to the boundaries you have in place in your life.
12. Consciously choosing to live your values leads you towards being more of who you were created to be.

Let’s make it a baker’s dozen and give the last word to the Bible:

13. "For where your treasure is, there your heart will be also." (Matthew 6:21) Your treasure is what you value, so get to know what your values are, and learn how to live them.

What experiences have you had as a result of living or NOT living your values? Take a minute to share your response in the comments box below.

Customer service focus: essential to excellence in professional performance

In previous posts I’ve identified two of the three dimensions that are essential for you to win at work without sacrificing your values:

• Engagement of your talent code
• Meaning, which stems from values alignment, your unique motivation code

In this post I’ll give a quick overview of the third:

• Customer service focus.

 Your customers or clients might be internal or external, individuals or corporations, paying or non-paying (as in community service clients)

Your customer service knowledge and skills may be expanded by training, strengthened by practising, or adjusted to meet changed needs or circumstances.

Your customer service attitude however cannot be improved by the above methods because it stems directly from your values. Your attitude can change if you CHOOSE a suitable path of integrated personal and professional development, which is based on your unique motivation code AND the aligned values of your employer.

Your customer service knowledge, skills and attitude can be maximized if:

• your personal values are service oriented (it’s not about you) AND
• your employer’s values behind their customer service practices are service oriented

The points I’ve just made have one thing in common – values alignment. We can conclude that identifying and prioritizing your core values (your unique motivation code) is essential if you want to excel in each of the three dimensions of winning at work: Engagement Meaning Customer Service Focus

Do you know how to identify and prioritize your values, how to crack your unique motivation code? Post your comments, questions or suggestions in the comments box below.

Next post: Value Your Life, Live Your Values – Why you need to live your values in order to win at work and avoid burnout