Customer service focus: essential to excellence in professional performance

In previous posts I’ve identified two of the three dimensions that are essential for you to win at work without sacrificing your values:

• Engagement of your talent code
• Meaning, which stems from values alignment, your unique motivation code

In this post I’ll give a quick overview of the third:

• Customer service focus.

 Your customers or clients might be internal or external, individuals or corporations, paying or non-paying (as in community service clients)

Your customer service knowledge and skills may be expanded by training, strengthened by practising, or adjusted to meet changed needs or circumstances.

Your customer service attitude however cannot be improved by the above methods because it stems directly from your values. Your attitude can change if you CHOOSE a suitable path of integrated personal and professional development, which is based on your unique motivation code AND the aligned values of your employer.

Your customer service knowledge, skills and attitude can be maximized if:

• your personal values are service oriented (it’s not about you) AND
• your employer’s values behind their customer service practices are service oriented

The points I’ve just made have one thing in common – values alignment. We can conclude that identifying and prioritizing your core values (your unique motivation code) is essential if you want to excel in each of the three dimensions of winning at work: Engagement Meaning Customer Service Focus

Do you know how to identify and prioritize your values, how to crack your unique motivation code? Post your comments, questions or suggestions in the comments box below.

Next post: Value Your Life, Live Your Values – Why you need to live your values in order to win at work and avoid burnout

Why engagement helps you to WIN AT WORK without sacrificing your values

My previous post identified 3 dimensions of professional growth that are vital to your professional performance – engagement, meaning and a customer focus.

Remember that engagement at work stems from actively applying your natural talent code at work. Highly engaged workers display more confidence, more intense focus & higher productivity than non or poorly engaged workers. Let’s examine each of those benefits:

Confidence

Success at work breeds confidence. Success comes from engagement with your work. Engagement comes from working on tasks for which you have a natural talent. When you develop that talent code into professional strengths, and have daily opportunities to apply your strengths to produce quality work, your confidence soars and leads to even deeper levels of engagement … an upward spiral of performance and success.

Focus

Maintaining the motivation to stay “on task” and focused is a real challenge to all of us if we are not working in our strength zone AND working on tasks we value. Your values are your inner desires, and one of the keys to motivation. Think back to a time or situation when you felt successful, and were able to maintain focus on your tasks for extended periods of time … I can guarantee that you valued what you were doing, and had a natural aptitude for the skills required to succeed.

Productivity

Peak performance stems from the alignment of the task at hand with your strength zone and your values. We can express that as a simple formula: * strengths + values + aligned task = productivity.

Transform yourself into a valuable employee by applying this formula for professional performance.

Are you ready to maximize your engagement at work? Post your comments, questions or suggestions in the comments box below.

Live your values: find meaning in your work

My next post will reveal why you need to find meaning in your work to win at work without and avoid burnout