Choosing a training and development provider is not easy …                           and that’s why I have decided to go public with my Consumer Awareness Guide.

Recently a friend was telling me about the many tens of thousands of dollars his employer had recently wasted on a “motivation expert” who claimed to be able to “motivate” the senior management and sales team to better performance.

Several months down the track nothing has changed - the staff are not more motivated, the sales team is not performing any better, and business results are at the same level.

How do you ever expect to find a qualified, competent, professional training and development company?

You start by reading this Consumer’s Awareness Guide. ..

In this fact-filled booklet, you will discover:

• How to avoid “cookie cutter” training and development rip-offs,
• Three deadly sins of omission in training and professional development
• Five mistakes to avoid when choosing a professional development provider
• Three methods to find the training professional who offers what you want
• The importance of value versus price
• Why 99% of the professional development programs used by most companies are a waste of time and money
• Why you want a professional development provider who will work with you each step of the way, plus much more …

The goal of small business training and development

We wrote this guide to help you better understand training and development, the goal of which is to make changes that maximize your professional performance and accelerate the results of the people you manage. Change is an inside-out process and can only be triggered by inner motivation, motivation that is fueled by your values, not by another person’s “rah rah” tactics.

You can make your own informed, intelligent decision.

Grab your copy of “The Consumers Awareness Guide To Engaging a Training and Professional Development Provider” now and when you’ve read and digested the valuable and sometimes controversial  information enclosed in the report’s 21 pages, post your response on this blog.

Is Recognition More Important as a Driver of Employee Engagement to Gen Y Than to Baby Boomers?

The Melcrum Blog just published the results of a poll over whether “recoginition [is] like heroin, where you need more and more to get the same effect”. Here’s my personal response …

Recognition as a driver of employee engagement

Yes, recognition has been shown to be one of the drivers of employee engagement, so your poll results certainly are interesting. I’m a baby Boomer (upper end) and I have to confess that I do like recognition ONLY IF it is private and personal – please don’t call me out front and make a public fuss!

Recognition is a basic human need, and my observation across 40 years of working life is that there are generational preferences AND individual preferences within generations regarding HOW recognition is received – public or private, verbal or written, email or letter, formal or informal, encouraging words or a gift/monetary token and so on …

Employee recognition must be authentic

One word of caution about giving recognition – it has to be sincere and deserved. Fake praise has been shown to be more damaging to employee engagement than no recognition at all.

If you think of recognition simply as an encouraging expression of appreciation for a job well done, why would you NOT give recognition where it’s due? After all, research shows that GIVING recognition when it is deserved boosts the production of “feel good” chemicals for the GIVER as well as the RECEIVER!

More ways to drive employee engagement

As a representative of the training and professional development industry I have written a connsumer’s guide that demonstrates why increasing employee engagement must be the number one focus of small business owners who want to be maximized managers and accelerate the performance of the people they manage. You can request your complementary copy of “The Consumer’s Guide To Engaging a Training and Professional Development Provider” here.

Is Recognition More Important as a Driver of Employee Engagement to Gen Y Than to Baby Boomers?

Have your say. Post your observations in the comments box below …

Maximize Your Professional Performance with a Live Training and Development Workshop - Win at Work 101

I’m always really excited about leading live professional development workshops … I love the richness and diversity created by live groups as participants interact with me and with each other during the learning and development activities.

With only 10 places available this workshop promises to be a powerful opportunity for the chosen few who join this exclusive group at Castle Hill on Saturday 4th October, 2008. Registration at the early bird investment finishes at midnight, Friday 26th September 2008.

Please note that the Saturday of the workshop falls on a long weekend in NSW, so you can participate in the workshop AND still have two days for your weekend! Good news, hey?

Success stories

Success stories from live WIn At Work 101 workshops become excellent case studies for my Win At Work book, which will be published by a New York publisher. Will you be a success story and be included in my new book?

Check out Sharon’s success story …

Click here for more details on how you can maximize your professional performance and win at work with training and development from LeaderCoach THE VALUES SPECIALISTS

In a hurry?

Start building your Peak Performance Platform now… call our office on +61 2 8850 6834 for your Registration Pack or email [ karyn@leadercoach.com.au ]

Small Business Training and Development Deadly Sin of Omission #3 - Failing To Develop A Customer Service Focus

A strange myth about customer service persists in some organisations … that employees who do not directly serve external customers are not in need of customer service training and development.

The fact is that every manager, every employee, every small business owner serves customers – either external customers or internal customers.

And the evidence is clear that of a dozen or so commonly used Quality Management practices, only three have been shown to consistently impact business results:

1. Employee engagement
2. Employee commitment
3. Customer service focus

Customer service focus can be both trained and developed by expanding knowledge, capitalizing on and developing attitudes and values, extending skill sets, and establishing appropriate, context specific systems and practices.

So, you need to seek and find a small business training and development provider who can show you exactly how to connect your business results to your customer service focus by implementing a system like the K.A.S.S.™ system employed exclusively by LeaderCoach clients.

How to overcome the three deadly sins of omission in training and professional development

What you require is a training and development provider who can teach you how to break the cycle of the sins of omission by engaging and applying The Holy Trinity of Employee Contribution to Business Results:

1. Engagement
2. Commitment (which arises from values alignment)
3. Customer Service Focus

Call our office now to schedule your FREE 30 Minute Phone Strategy Session and take your first step to maximizing your professional performance and accelerating the results of the people you manage. Call +61.2.8850.6834.

Small Business Training and Development Deadly Sin of Omission #2 - Not Identifying The REAL Source Of Employee Commitment.

Employee commitment is another buzzword that is tossed around frequently and carelessly in small business training and development and corporate learning and development circles.

Attempts at defining employee commitment have also been made by some training and development providers, often involving very complex explanations. But that the fact is, that like employee engagement, employee commitment is a simple concept.

Check out this short small business training and development video to see for yourself what I mean …

Employee commitment happens when a worker is engaging his core values (his internal motivators) in connection with his key natural talents in the process of his or her work role.

Employee commitment is strengthened further by the individual worker’s Commitment Nexus™, which is the meeting point between the values of the individual worker and values of his employer.

Is you are considering investing in small business training and development for yourself and your employees you want to make sure that you choose a training and development provider who will show you the exact steps you need to take to identify and activate your unique Motivation Code™ and your Commitment Nexus™, to maximize employee engagement for greatest possible impact on your business results.

Look out for my next post and video when I reveal Small Business Training and Development Deadly Sin of Omission #3.

Can You Win at Work with Cookie Cutter Training and Development?

Recent research has revealed some dismaying trends in the Professional Development and Training and Development industry.

As a member of this industry it disturbs me to discover that quality programs and providers are being overlooked in favour of promises of “quick fixes” that are delivered “cookie cutter” style, with little or no regard for the ROI of the employer or the long term engagement and development of the worker. The surveys show that many organisations, managers and Training and Development Managers are either taking expensive shortcuts in their attempts to develop their people, or are completely misinformed about what really takes to activate peak performance.

Survey results

A. Here’s what people who want to win at work, who want to maximize their professional performance said in the surveys about the value of the training and development courses and programs their managers arranged for them:

• Not related to overall career development plan of participant
• No choice for participants - one size fits all very common
• T & D not related to current role
• Not matched with talents, strengths and interests
• No ongoing support to integrate the new development into existing work practices
• No time allocated to integrate the new learning into existing work practices
• Training added to time pressures, rather than creating efficiencies
• Information overload from courses added to fear of burning out

What has been your experience of professional development courses and programs as a worker? Contribute your private comments to the survey here.

B. Here’s what managers who are seeking Training and Development Providers for their people stated these unmet needs:

• How to keep their workers motivated and on task
• How to communicate so their people get the message
• How to manage information overload for themselves and their team
• How to be certain the the training provider will deliver “best practice”
• How to get best value for their dollars invested in T and D
• How to ensure the T & D will have a positive impact on business results

What has been your experience of professional development courses and programs as a manager? Contribute your private comments to the survey

Can cookie cutters create real stars?

Managers and business owners want their people to be motivated, to give the best of themselves at work. At the same time, the great majority of workers want to release their talents and achieve their professional potential. Both groups share a similar goal … yet neither is getting what they want on a consistent basis.

What’s the solution?

I believe that managers who aspire to become Maximized Managers need education in how to:

• Start matching the learning needs of their workers, as a group AND as individuals, with the organisation’s goals
• Start Identifying the characteristics of “best practice” adult education programs
• Start Integrating new learning into existing management plans and work practices
• Stop treating the people on the teams as clones

So I am in the process of writing a short, practical and readable report, “The Managers’ Guide to Choosing a Professional Development Provider.” I’ll let you know when it’s available for download.

“The Managers’ Guide to Selecting a Best Practice Professional Development Provider”

This unique document will be available soon … in the meantime, you can contribute by making your private comments in the surveys below:

Fast 4 Question Professional Development Survey for Peak Performance Zone Workers

Fast 4 Question Professional Development Survey for Maximized Managers

Thank you for your contribution to the surveys and I hope our paths cross soon …

G’day from Sydney,

My “Win at Work” Book Will be Published by a New York Publisher!

You can contribute to the usefulness of the book with your response to a 4 question survey …

But first here’s a short overview of the contents of the book, which has the working title “Win at Work - How to Crack Your Unique Peak Performance Code for Exceptional Professional Achievement AND stay true to your values”:

Basically the book will be filled with practical case studies which reveal how workers and managers in a variety of corporate, professional and small business roles have achieved exceptional professional results by:

• Cracking their unique Peak Performance Code™.

• Applying the proprietary P.E.A.R.L.S.™ system used exclusively by LeaderCoach clients

1. What is your biggest question about how to maximize your professional performance?
2. Rate that question on a scale of 1 to 4 (with 4 being the most important), in terms of its importance to you
3. What is one experience that drove you to consider getting more education to help you maximize your professional performance?
4. What is the one question about getting the right professional training and development that you think has no answer (but if it did have an answer you would jump for joy)?

For many years the urge to share what I have learned about how to maximize your professional performance AND stay true to what you really value has burned in my spirit.

My passion is to see men and women liberated from the constraints of conventional wisdom about what it takes to win at work, and empowered by the truth, backed up by the principles and practices that deliver real results.

And now I know for certain that the Win at Work Book WILL be written and published!

How do I know? Glenn Dietzel at Awaken the Author Within has just announced that I am a joint winner for live mentoring in his Books Mean Credibility program. This was a global competition and I am truly humbled to have been chosen as a joint winner, along with Laurie Kirk of USA. 

Here’s the video announcement of the competition winners.

Why am I asking for your help?

It’s very important to me that the finished Win at Work Book is as real and useful as possible for my readers, so I am still conducting surveys and collecting case studies from employers, employees and small business owners.

How can you help?

If you are willing to be involved in surveys, short courses and case studies you can register your interest here

Your registration will also give you access to some useful freebies and sneak previews of the Win at Work book.

Win at work with inspiring quotes and sparks of wisdom to fuel your fire

When I made the decision to write and publish my book, I realized that there would be days when I needed a boost of external motivation to keep me moving forward on the project. So, I have been finding and sending to myself Mini Motivators on topics that keep me focused and on track.

I’m happy to share them with you too. Follow this link to get the sparks you need to fan your fire into the triple flames of inspiration, reflection and action.

By the way, the book’s working title is Win at Work - how to maximize your professional performance AND stay true to your values. What do you think of the title? I might hold a Create The Best Title competition when the book is closer to the publishing date.

In the meantime, enjoy and activate your Mini Motivators.

Sherlock Holmes was an expert at culling clues and cracking codes to find answers to the mysteries he investigated.

Your future professional performance and in fact the whole of your life are to some extent mysteries waiting to be investigated and solved.

Here’s a great collection of practical strategies we can learn from the fictional Sherlock Holmes and his colleague Dr Watson to help us win at work AND be true to our values … enjoy!